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Frequently asked questions
General
We are an out-of-network, cash-based physical therapy clinic. Payment is due at the time of service. We will provide you with a detailed superbill that you can submit to your insurance company for potential reimbursement, depending on your out-of-network benefits and individual coverage. Reimbursement is not guaranteed and varies by plan.
I will arrive with all necessary supplies, including a treatment table, and any required exercise equipment. It is strongly encouraged that you have a private room available for setup and examination, or at minimum an area where you feel comfortable and supported during your session.
We understand that many of our patients have babies or young children at home, and we are happy to work around this as needed while still maintaining a safe, respectful, and effective treatment environment.
1. Check Your Insurance Portal or Policy Documents
Log in to your insurance company’s online member portal and look under sections like “Benefits,” “Coverage,” or “Physical Therapy.” Look specifically for out-of-network coverage details, including:
Deductible
Coinsurance percentage
Visit limits
Reimbursement rules
2. Call the Member Services Number on Your Insurance Card
This is often the most reliable option. Ask the representative:
Do I have out-of-network benefits for physical therapy?
What is my out-of-network deductible?
What percentage is reimbursed after the deductible is met?
Is there a visit limit or annual cap?
Do I need a referral or prior authorization?
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